Zásady pro doručování
Every DarePouch order ships from our warehouse in Denmark, tracked, in plain packaging: nothing on the outside says what's inside.
Where we ship
Enter your address at checkout: if a delivery rate appears, we ship there. The checkout always shows the up-to-date list of countries.
One exception: in Australia, we ship energy pouches and nicotine-free pouches, but not nicotine pouches.
We sell to adults only: 18 or over, or the legal age in your country if it is higher.
When your order leaves
- Ordered before 12:00 (Danish time) on a business day: your order leaves our warehouse the same day.
- Ordered later, on a weekend or on a public holiday: it leaves on the next business day.
- We prepare an order once its payment is confirmed.
Business days run Monday to Friday, public holidays excluded: our warehouse and the carriers don't work on weekends.
Delivery times
With our standard service, in business days from the day your order leaves our warehouse:
- Europe (UK included) and the United States: usually 2–5 business days.
- Canada: 4–10 business days. PostNord takes your parcel to Canada, then Canada Post delivers it or holds it at your local post office.
- Other destinations: usually longer, depending on distance and on the local postal service.
If you choose another option at checkout (a DPD or GLS pickup point, or home delivery by GLS, DPD or DHL), the delivery time shown next to it applies.
Outside the EU, customs clearance can add a few days, and carriers slow down in busy periods such as the end-of-year holidays. Delivery times are estimates: we can't guarantee a specific delivery day.
Shipping options and costs
Our standard service is PostNord tracked delivery. Depending on your country and the weight of your order, checkout may also offer a pickup point (DPD or GLS) or home delivery by GLS, DPD or DHL. Each option shows its price and delivery time before you pay, and every one is tracked.
Shipping is charged by weight and destination, and we never charge anything after checkout. A large order may travel in several parcels, each with its own tracking number.
Tracking
As soon as your order ships, you receive an email with your tracking number, usually within 24 hours for orders placed before 12:00.
With our standard service, your parcel leaves Denmark with PostNord, and your local postal service takes over for the final delivery. The tracking often goes quiet for a day or two during that handover: that's normal.
Pickup points
If you chose pickup point delivery at checkout, the carrier takes your parcel to its pickup point nearest your delivery address, and your tracking shows which one.
If your parcel is going to your address and the carrier can't hand it over, they leave a notice or take it to a nearby pickup point or post office.
Either way, bring ID and your tracking number to collect it. Pickup points keep parcels for a limited time, often about 7 days, before sending them back to us.
If an unclaimed parcel comes back to us, our Refund Policy explains what happens next.
Your address
Check your address at checkout, and use the name shown on your mailbox. If you spot a mistake, write to us straight away: we can correct it until your order leaves our warehouse. Once it has shipped, carriers no longer accept address changes.
Customs, duties and import taxes
- Within the EU: no customs. Your parcel ships from Denmark, inside the EU.
- Outside the EU: your country's customs may charge import duties or taxes on arrival. They are set by your country, aren't included in our prices or shipping costs, and are paid by the recipient.
Customs can also hold a parcel for inspection. While it's held, neither we nor the carrier can speed it up; in our experience, held parcels usually get through with a little patience. If customs sends a parcel back to us, we refund you. An order seized by customs can't be refunded.
Ordering from outside the EU? As the importer, you're responsible for knowing your country's rules on nicotine products, so check them before you order.
Delays and lost parcels
If your tracking hasn't moved for several days, or your parcel is later than the times above, email support@darepouch.com with your order number. We check with the carrier and open an investigation if needed. Outside the EU, a parcel whose tracking has gone quiet is usually waiting at customs.
If a parcel seems lost, we handle it case by case: write to us at support@darepouch.com.
Questions
Email support@darepouch.com with your order number. We reply within 24–48 hours on business days.
DAREPOUCH OÜ, reg. 17444706, Pärnu mnt 139b, 11317 Tallinn, Estonia. This is our registered office, not a return address.
