Política de reembolso
Changed your mind, or something's wrong with your order? Here is exactly what we do.
Returns: 14 days for unopened products
You can return products within 14 days of delivery, without giving a reason, as long as they're unopened and unused, in their original condition.
Opened cans can't be returned: for health and hygiene reasons, a can that has been opened can't be resold.
How to return
- Email support@darepouch.com within 14 days of delivery, with your order number and the products you're returning.
- We reply with the return address. Please don't send anything before you have it, and never to our registered office.
- Send the products within 14 days of your email, with a tracked service, and keep your proof of postage.
Return postage is on us: send us the receipt and we reimburse it.
Your refund
We refund the returned products, plus the original shipping cost if you return your whole order, within 14 days of your return request. We may wait until the products are back with us, or until you've sent us proof of postage, whichever comes first.
Damaged, wrong or missing items
Email support@darepouch.com within 48 hours of delivery with your order number and a photo of the products and the parcel.
- We send the missing or correct items at our expense, or refund them, as you prefer.
- A single missing can is refunded, or given as credit for your next order.
- No need to send anything back unless we ask. If we do, the return postage is on us.
Lost parcels
If your parcel seems lost, we handle it case by case: write to us at support@darepouch.com with your order number.
Parcels that come back to us
If a parcel comes back to our warehouse (not collected, refused at delivery, undeliverable, or sent back by customs), we refund your order once it arrives. Within the EU and the UK, we can reship it at our expense instead, if you prefer.
An order seized by customs can't be refunded. Import duties or taxes paid on arrival go to your country, not to us, so we can't refund them.
Cancelling an order
Until your order leaves our warehouse, we can cancel it and refund you in full. Orders placed before 12:00 (Danish time) on a business day leave the same day, so write to us quickly.
Once your order has shipped, it can no longer be stopped. You can refuse it at delivery or return it unopened within 14 days, and we refund you once it's back with us.
Out of stock after you order
If a product runs out after you order, we contact you before shipping: pick a replacement, wait for the restock, or have that product refunded.
How refunds are paid
- To your original payment method: card, Apple Pay or Google Pay. Orders paid by bank transfer are refunded by bank transfer, as is any return postage we owe you.
- In euros, the currency you were charged in. If your bank converted the payment, the refunded amount may differ slightly because of exchange rates.
- Your bank usually shows the refund within 5–10 business days.
Your rights
This policy doesn't limit the rights you have under the consumer laws of your country.
Questions
Email support@darepouch.com with your order number. We reply within 24–48 hours on business days.
DAREPOUCH OÜ, reg. 17444706, Pärnu mnt 139b, 11317 Tallinn, Estonia. This is our registered office, not a return address.
